What happened?

Thousands of Australian Samsung users are at risk of losing precious photos and vital contacts after a recent software update caused different phone models to crash and left many with nothing more than a blank screen.

Frustrated customers who ran into trouble after accepting a Samsung-prompted update on their Android devices over the last week have hit up the tech giant’s service centres in the hunt for answers.

What should I do?

“Public service announcement: To all Samsung users, please do not update your phone. The most recent software update may cause your phone to just die,” one person shared on Facebook.